Rainout / Refund Policy

Purchased Through Goodyear Ballpark Ticket Office

Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability or refunds will be issued at the conclusion of the current spring training season.

Internet Purchased Tickets (CLEGuardians.com, Reds.com, MLB.com, MLB Ballpark app, GoodyearBP.com)

Tickets purchased through CLEGuardians.com, Reds.com, MLB.com, MLB Ballpark app and GoodyearBP.com may be exchanged for another game during the same season. Tickets may be exchanged in person at the ticket office, by phone at 623-882-3130 or email at tickets@goodyearaz.gov.

For tickets that are not exchanged, the value of the ticket(s) will automatically be refunded to the original card used to purchase the tickets no later than one week after the conclusion of the current spring training season.

Tickets may be exchanged in person at Goodyear Ballpark Ticket Office, by phone at 623-882-3130 or email at tickets@goodyearaz.gov for another game in your current plan, based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment no later than one week after the conclusion of the current spring training season.

For a refund, the group leader (individual who purchased the block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 2-3 weeks after the conclusion of the current spring training season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.

(SeatGeek, StubHub, Vivid Seats, etc.)

Tickets that have been purchased from a secondary market reseller cannot be refunded, credited or exchanged by Goodyear Ballpark. Fans holding tickets that have been purchased through a secondary ticket reseller must consult their point of purchase for refund information.