Goodyear Ballpark Rainout / Refund Policy

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In the event a regulation game (4 1/2 innings) is not played due to a rainout or other situation dictated by Major League Baseball, tickets may be either exchanged or refunded through the original method of purchase.

Season Ticket and Mini-Plan Holders
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment 4-6 weeks after the conclusion of the spring training season.

Goodyear Ballpark Ticket Office or Team Shop Purchased Tickets
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. Refund requests along with ticket stubs must be received no later than April 15 and should be mailed to:

Goodyear Ballpark
Spring Training Refund
1933 S. Ballpark Way
Goodyear, AZ 85338

Group Tickets
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the group leader (individual who purchased the block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 4-6 weeks after the conclusion of the spring training season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.

Internet Purchased Tickets (Ticketmaster, Indians.com, Reds.com)
Tickets may be exchanged for another game based on availability by calling Ticketmaster Customer Service at 1-800-653-8000. Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets at the conclusion of the spring training season.

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