A-Z Guide

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Accessible Parking/Drop Off
Goodyear Ballpark was built to comply with the rules and regulations of the Americans with Disabilities Act. Seating, restrooms, concession stands and drinking fountains have all been designed to provide comfortable access to all. Any persons with disabilities needing a wheelchair may request assistance at the Guest Services booth in the Home Plate Plaza. Accessible parking is available in the lot across from the Third Base Entrance (Lot 3). Drop off is also available at the Third Base Entrance.

View parking map.

Aisle Policy
As a courtesy to others, guests are requested to refrain from walking or standing in aisles during play. Guests are asked to voluntarily observe this policy.

Alcohol Sales
Goodyear Ballpark offers a variety of alcoholic beverages for sale. Guests must be 21 or older to purchase any alcoholic products. Alcohol sales will end at the end of the 7th inning. All alcohol must remain inside the Ballpark.

Animals
Guests are not permitted to bring animals into Goodyear Ballpark unless they are certified service animals for persons with disabilities. Animals are permitted at the practice fields, but must be on a leash.

ATM Machines
ATMs are located inside the ballpark near Guest Services and the first and third base concourses.

Autographs
On game days, autographs are available from players choosing to sign until 12:45 p.m. At that time, ushers will inform guests to return to their assigned seats. Players may also choose to sign autographs during team practices, which are held daily during Spring Training season at the Indians and Reds Development Complexes. Promotional autograph days will be listed on the website.

Automobile Assistance
Guests having minor automotive problems (jumpstart, flat tire, etc.) while at Goodyear Ballpark should proceed to Guest Services for assistance.

Baby Strollers
Baby strollers are to be folded and positioned under the railings behind accessible seating sections. Strollers must not impede or interfere with any guest walking in the seating bowl.

Bags and Purses
Guests are welcome to bring small bags and purses into the Ballpark, as long as their dimensions do not exceed the 16" x 16" x 8" Major League Baseball size requirement. All bags are subject to search upon entry to the Ballpark.

Banners & Signs
Banners and signs that are a maximum of 2' x 2' in size are welcome as long as they are not commercial, political, derogatory or obscene in nature and do not interfere with the game and/or block the view of any other guest.

Bottled Water
One factory-sealed plastic water bottle (non-carbonated and colorless water only) not exceeding one liter in size per guest may be brought into the Ballpark.

Cameras & Video Equipment
Non-commercial cameras and video recording devices may be brought into the Ballpark. Guests should not obstruct the views of others while using this equipment and should refrain from using any camera support equipment such as tripods.

Child Admission
Goodyear Ballpark offers complimentary admission to children two (2) years of age and under. These children must sit on an adult's lap and not occupy additional seats.

Club Seating
Sections 106A, 106B and 107A are located under a canopy and are entirely shaded. Club seats are wider, padded and offer in-seat wait staff service.

Code of Conduct
No one is allowed on the ballpark field at any time without proper credentials. If anyone enters onto the field without proper credentials, he/she will be immediately ejected from the ballpark without a refund. The same ejection rule applies for the practice fields. Anyone using obscene or abusive language or causing any type of discomfort to the guests around them will be asked by Goodyear Ballpark personnel to cease this conduct. If the offensive conduct persists, those involved will be subject to ejection from the ballpark without a refund.

Comment Cards
Comment cards are available at Guest Services located in the Home Plate Plaza

Concealed Weapons
In accordance with A.R.S. § 13-3102 and A.R.S. § 4-229, firearms and deadly weapons are prohibited from entering the Ballpark. All guests entering the facility are subject to metal detection entry screening. 

Concessions
There are four signature fixed concessions stands throughout the ballpark as well as 24 portable sales units with a variety of food and beverage offerings. Portable stands include items such as nachos, shaved ice, margaritas, specialty burgers, ice cream, cotton candy and kettle corn.

Coolers
Soft-sided coolers not exceeding 16" x 16" x 8" may be brought into the Ballpark and are subject to search. Hard-sided coolers are prohibited.

Corporate Sponsorships
For sponsorship and advertising opportunities at Goodyear Ballpark, please call 623-882-3120.

Credit Cards

All major credit cards are accepted at the Ticket Office, Team Shops and concession stands.

Development Complex Fields
The Indians and Reds Development Complexes are located just south of the ballpark on S. Wood Blvd.

View a map of the complexes.

Diaper Changing Stations
Diaper changing stations are available in all public and family restrooms in Goodyear Ballpark.

Directions

From I-10 westbound: Take exit 127 (Bullard Avenue) and proceed South for approximately 2.5 miles. The Ballpark will be located on your right.

From I-10 eastbound: Take exit 126 (Estrella Parkway) and proceed South for approximately 2.5 miles. The Ballpark will be located on your left.
 
Drinking Fountains

Drinking fountains may be found near each of the restrooms.

Elevators
Goodyear Ballpark is equipped with two elevators. The elevator in the Home Plate Tower provides access to Suite and Terrace level ticket holders, team/ballpark staff and media personnel only. The other elevator is located at the Right Field Pavilion, providing access to the Premium Field Box seating area on the first base side.

Entrances

Home Plate Plaza  
Located on the west side of the ballpark at the intersection of Ballpark Way and Festival Way.
First Base Gate 
Located on the south side of the ballpark on Festival Way, between Estrella Parkway and Wood Boulevard.
Third Base Gate 
Located on the west side of the ballpark on Ballpark Way, between Goodyear Boulevard and Festival Way.
Center Field Gate 
Located on the north side of the ballpark on Goodyear Boulevard, just east of Estrella Parkway.
 
First Aid

The first aid station is located inside the Home Plate Entrance across from the Team Shop.

Foul Balls
Guests are welcome to keep any foul ball hit into the stands. At no time should a foul ball be thrown back onto the playing field. Violators will be subject to ejection.

Fun Money
Fun money may be purchased at the Ticket Office in increments of $1 and $5 and is redeemable at the Ticket Office, concession stands and Team Shop.

Gate Opening Times
Ballpark gates open one and a half hours prior to game time for daytime games; two hours prior for night games. Practice field gates open at 9:15 a.m. daily.

Group Tickets
Discounts are available for groups purchasing 20 or more tickets in certain areas, subject to availability. Group tickets are available in Club Seating, Infield Box, Outfield Box, Outfield Reserved, Berm, Terrace, Right Field Pavilion and Party Patio seating areas. Suites are also available for groups of 15. Please contact the Ticket Office for more information at 623-882-3130.

Guest Services
Guests with questions, comments and concerns may seek assistance at the Guest Services booth, located on the concourse behind home plate. Guest Services is open from the time gates open until the crowd departs.

Injury Disclaimer
The holder of a ticket voluntarily assumes all risk and danger of personal injury and all hazards arising from or related in any way to the event for which the ticket is issued, whether occurring prior to, during, or after the event.

Kids Zone
Located on the First Base concourse, the kids zone includes interactive inflatable activities and a kid-sized wiffle ball field.

Lost and Found
Lost and found inquiries can be directed to Guest Services, or by calling 623-882-3120.

Lost Children or Companions
In the event of a lost child or companion, please proceed to Guest Services for assistance.

National Anthem
Those interested in performing the National Anthem should call 623.882.3120.

Non-gameday Events
Goodyear Ballpark is available for community, private and corporate events such as teambuilding, workshops, concerts, arts-and-crafts festivals, tournaments and more. For more information and rental pricing, please call 623-882-3120.

Nursing Mothers
Mothers who need nursing accommodations may use the family restrooms located on either the first or third base side of the concourse.

Official Game
A game is considered official after four and a half innings have been completed.

Parking
Ballpark parking is $5 for cars and $10 per RV. There is no overnight parking. There are no refunds once a vehicle has been parked. The City of Goodyear is not responsible for damaged or stolen vehicles. 

View the parking map.

Pay Phones
There are no pay phones in the ballpark. Guests needing to use a telephone may request assistance at Guest Services.

Press Box
The press box is located on the second floor. This area is restricted to members of the media, team and working staff, and those who have proper ballpark credentials.

Programs
Official souvenir programs are available at all Goodyear Ballpark games, and may be purchased throughout the concourse and in the Team Shops.

R.V. Parking
R.V. parking is available for $10 per game in the overflow parking lot on Wood Blvd. across from the Cleveland Indians Development Complex. Overnight parking is prohibited. 

Rainout/Refund Policy
In the event a regulation game (4 ½ innings) is not played due to a rainout or other situation dictated by Major League Baseball, tickets may be either exchanged or refunded through the original method of purchase.

All refund requests must be received by April 15 for the preceding season.

Season Ticket and Mini-Plan Holders
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the dollar value of the tickets will be issued based on the original method of payment 4-6 weeks after the conclusion of the Spring Training season.

Goodyear Ballpark Ticket Office or Team Shop Purchased Tickets
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. Refund requests along with ticket stubs should be mailed to:

Goodyear Ballpark
Spring Training Refund
1933 S. Ballpark Way
Goodyear, AZ 85338

Group Tickets
Tickets may be exchanged in person at Goodyear Ballpark Ticket Office for another game based on availability. For a refund, the group leader (individual who purchased the block of tickets) will receive a refund for the dollar value of the tickets based on the original method of payment 4-6 weeks after the conclusion of the Spring Training season. In turn, the group leader is responsible for refunding the individuals in his or her group directly.

Internet Purchased Tickets – Ticketmaster, Indians.com, Reds.com
Tickets may be exchanged for another game based on availability by calling Ticketmaster Customer Service at 1-800-653-8000. Customers who do not wish to exchange their tickets will automatically receive a credit to the original card used to purchase the tickets at the conclusion of the Spring Training season.

Ticketmaster Outlet Purchased Tickets
Tickets may only be exchanged for another game based on availability at the outlet where they were purchased. Customers who do not wish to exchange their tickets must return their tickets in person at the outlet where they were purchased.

Re-entry
Guests who need to leave the Ballpark must have their hand stamped in order to re-enter the ballpark. Re-entry is available at all gates.

Safe Sitting Zones
Guests attending any game who would like to reduce the risk of being struck by a flying object from the field may change their seating assignment, based on availability. However, no seat in the ballpark is guaranteed to be completely safe from flying objects.

Scoreboard Messages
Fans may relay anniversary or birthday messages on the scoreboard for $25. Messages will be shown during the sixth inning. Scoreboard messages may be purchased through the Ticket Office prior to game day and at Guest Services on game day. Subject to availability.

Smoking Policy
In accordance with the laws of Arizona, fans are not permitted to smoke or use tobacco products anywhere on Goodyear Ballpark property. Electronic cigarettes (E-cigarettes), vapor cigarettes or devices that mimic smoking are also prohibited. Goodyear Ballpark is a non-smoking facility. Fans may use the re-entry available at the Center Field, Third Base or First Base Gates to smoke outside the ballpark.

Suites
Four luxury suites are available for rental on a per game or per season basis. Suite packages include 15 tickets, food, non-alcoholic beverages and four parking passes. Two to four suites may be combined to accommodate larger groups. For more information, or to rent a suite, please call 623-882-3130.

Tailgating
Tailgating in Ballpark parking lots is restricted to guests' own parking spaces in front of or behind their vehicles. Glass bottles are not permitted. Gas grills only.

Team Shops
The main Team Shop is located at the Home Plate Plaza, open seasonally from mid-January through the last game day. Hours of operation during the season are 10 a.m. to 4:00 p.m. daily, or until the game ends. Team Shop kiosks are also located inside the First Base, Third Base and Center Field gates. 

Terrace Level
Located on the third floor behind home plate, this exclusive group area accommodates up to 90 people and tickets include game entry, food, non-alcoholic beverages, access to a cash bar and private restroom facilities. The Terrace offers some of the best views of the ballpark. On days when there are no groups on the Terrace, individual tickets are available (without buffet). 

Umbrellas
Guests may bring small personal umbrellas not exceeding 36 inches in diameter as long as they do not interfere with other guests' view or enjoyment of the game. Umbrellas larger than 36 inches are prohibited.

Wheelchairs
Wheelchairs are available for guests upon entry into the ballpark. A Guest Services representative will be available at each entry gate to assist guests requiring wheelchair assistance to and from their seats.

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